About Sophia
Analytical, detail-oriented professional with 8+ years of extensive experience in providing exceptional customer service, administering customer transactions, and promoting company offerings in the banking industry. Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of financial transactions in a fast-paced environment
Honor Awards
- Bank Teller of the Year (2019)
Double Star National Bank
- The Employee of the Month – 8 times in 4 ears
Bank of Pennsylvania. Lancaster Branch
Languages
- English
Native or Bilingual Pronciency
- Spanish
Full Professional Proficiency
- French
Full Professional Proficiency
Skills
-
Analytical & Critical Thinking
-
Cash Drawer Balancing
-
Client Management
-
Complex Problem-Solving
-
Exceptional Customer Service
-
Record-keeping & Documentation
-
Staff Training & Development
Work Experience
08/2017 - Present
Bank Teller
Double Star National Bank
Administer the balancing of the branch's vaults, Automated Teller Machines (ATMs), Teller Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs) with a daily total of more than $200K.
07/2013 - 07/2017
Bank Teller/Lead
Bank of Pennsylvania, Lancaster Branch
Demonstrated leadership in implementing adequate training to team members, resulting in improved performance and customer service delivery, which increased the existing client base by more than 30%.
01/2013 - 06/2013
Banking & Finance Intern
Blue Verticals Credit Union
Education & Training
2010 - 2012
MS. in Banking and Finance
The University of Philadelphia
