About ALLY
Ally Nkundineza
Kigali, Rwanda, Nyarugenge
Email: [email protected]
Professional Summary
Dedicated car sales professional with more than 5 years of experience in both new and pre-owned vehicles. Extensive knowledge of cars, including a diverse range of makes and models. Skilled negotiator who continually transforms leads into customers, including walk-ins and ecommerce prospects. Professional team player willing to assist team members in making sales to reach the business goals of the dealership. Excellent customer service skills to make buying cars an easier experience for the customers.
Skills
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Customer service
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Dealer
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Tourism
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Travelling
Work Experience
2018-2024
Customer service
Keen Transport Company LTD
Work Experience
Sales Associate
May 2020 – Present
- Develop relationships with potential customers, which has led to an increase in sales by 10 percent.
- Follow up on inquiries via email, internet forms, and phone calls to ensure customers have all the information they need in order to make an informed purchase.
- Negotiate deals on buying and leasing automobiles to the satisfaction of both the customer and the dealership with an average customer satisfaction review score of 95 percent.
- Educate customers on the features, options, and packages on a range of make and model of vehicles to assist them in making a purchase that fits their needs and budget.
Internet Sales Consultant
February 2018 – May 2020
- Contacted leads to discuss their vehicle requirements and answer questions and improved conversion rates by 25 percent.
- Scheduled appointments for customers to review potential purchases in person and ensured that they had a satisfactory appointment with the sales associates.
- Followed up with customers after purchase to ensure a positive experience and investigated any grievances or other complaints.
- Researched vehicle releases to remain up to date on the latest products and trends.
Customer Service Representative and Sales Associate
September 20017 – February 2018
- Handled customer complaints and investigated grievances to improve overall customer experience and increased retention rates by 40 percent.
- Greeted customers as they entered the dealership and answered questions about the options, prices, features, and availability of various vehicles.
- Provided detailed demonstrations of vehicle functionality and options, and facilitated test drives.
- Educated customers on leasing and financing options, and explained which vehicles fit their budget to reduce the risk of faulty loans.
Education & Training
2016
Bachelor of Science in Business Management
University of Rwanda
and Interests I enjoy horseback riding and hiking. I volunteer as a scout leader to help train and build the next generation of leaders.
